. Please be sure to check your order before you checkout, Or at least when you get the conformation invoice and make sure everything is correct on your order.. That is the biggest issue we run into when people want to return their package.. We will pay total shipping on orders that we are on fault on Example: ( you order a 12″ x 60″ pad and get a 9″ x 60″) That is us and we will issue you a full return. Other than that items are made to order so they are non-returnable .. Be sure to get a hold of use with any questions or concerns about shipping and returns. It can in some instances take up to 14 days to ship depending on product availability. Better Built..